You can access the MyHarmony desktop software through the shortcut on your Desktop.I'm having trouble finding the software after it's installed Right click on the Harmony desktop software installation package and select Run as administrator. The Harmony desktop software requires that you be connected to the internet both during installation and usage, and that you have administrator privileges on your computer during the installation. I'm having trouble installing Harmony software If you are still having problem downloading the MyHarmony desktop software, check out more detailed troubleshooting information for your respective browser: Windows users may download a zip file of our MyHarmony desktop software, unzip then right click on MyHarmonyLauncher and select Run as administrator. Check your internet connection and try again. There was an unknown problem during the download. For more information on resetting your password, please see: How to reset your password.Your User ID will be displayed and you will be prompted to answer a few additional security questions in order to reset your password. If you created your Harmony account through Logitech Remote Software 7.x, and have forgotten either your User ID or Password, simply connect your remote to your computer using the USB cable and click I forgot my password on the login screen.You will be prompted to answer a few security questions in order to reset your password. If you have forgotten the email used to create your account or password you used, click Forgot Email ID or Password? on the login screen.For more information, please see: Upgrading to MyHarmony You can create a new account using MyHarmony and copy the settings from the Logitech Harmony Remote Software account, but you cannot access the older account directly. These remotes are supported by both the MyHarmony desktop software (recommended) and Logitech Harmony Remote Software 7.x however, any accounts originally set up using Logitech Harmony Remote Software 7.x cannot be accessed using the MyHarmony desktop software.
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